Appointments

Appointments

You will be offered an appointment or telephone consultation with the GP or Nurse Practitioner for urgent conditions on the same day if requested.

Wallingbrook Surgery Timetable

Pharmacist
Tuesday to Thursday 9.00am - 12.30pm (at Wallingbrook only)

Practice Nurses*

Health Care Assistant*

*these times can be subject to change during the holiday and pandemic periods - always check with the reception.

Okement Surgery Timetable

Doctors

Practice Nurses*

Health Care Assistants*

*these times can be subject to change during the holiday and pandemic periods - always check with the reception.

Winkleigh Surgery Timetable

Health Care Assistants

Practice Nurses

There is a GP at Winkleigh Surgery every morning with additional Practice Nurses and Phlebotomist/Health Care Assistants. Contact Reception for more details.

North Tawton Timetable

Health Care Assistants

Practice Nurses

Continuity of Care

We recognise that patients and their doctors have a unique relationship and in order to promote and protect this we are working towards a system called Usual GP.

All patients now have a GP who will look after their healthcare needs and provide continuity of care. We therefore ask that you speak to your usual GP in the first instance and he/she will advise you of the next steps.  When your usual GP is not in, the doctor covering their absence will be able to help where necessary. 

If you are not sure who your usual GP is please check with reception staff.

Telephone Consultations

Our receptionists are available at Wallingbrook and Okement to take your calls Monday to Friday 8.30am – 6.00pm.

If you wish to speak to a Doctor or Nurse please ring 01769 580295 or 08443 87 80 78 – the Receptionist will take your details and message and pass them to the Doctor/Nurse, who will call you back when they are free.

If you feel it is a medical emergency, the advice is to telephone 999 and speak to the emergency services.

Messages can be left for the District Nursing Staff, the Health Visitor, Midwife or Physiotherapist if they are unavailable when you call.

Home Visits

The medical team covers a very rural area of about 100 square miles from Burrington in the North to Lapford in the South, Dolton to the West to Worlington in the East. As well as Okehampton and surrounding areas including North Tawton & Samford Courtenay.

We care for over 8000 patients, 24% of whom are over 65. We think you will find that people who live in this area are friendly and welcoming, there are good neighbourhood support networks and there is a tradition of people helping each other out.

We hope that newcomers will want to continue this pattern and in an area where public transport is limited it is important that disabled and elderly residents can count on support from their neighbours and friends. We have over the years worked to provide a high standard of healthcare to this population and have been helped by the considerate attitude of our patients who appreciate that coming into the surgery when they are ill and avoiding the request for a home visit then we can save a huge amount of time (many visits take an hour door to door and in that time we can see up to 6 patients in the Surgery).

The Doctors and Nursing Team will willingly visit the truly housebound and terminally ill at home but we hope that those who can go to the dentist, hairdresser or optician will also come to see us. It is possible for patients to lie down in a side room while they wait to see a Doctor or Nurse or alternatively we can advise over the telephone without seeing you face to face for many problems.

In some areas there is a voluntary car scheme available to patients, perhaps you should ask if there is one in your area and if not could YOU be the one to set up such a scheme?

When the patient is not well enough to travel to the surgery, a request for a visit on the same day should be made before 11.00am, except in an emergency. Most common childhood ailments should be dealt with in the surgery and do not require a home visit.

If you can come to the surgery, but are feeling very unwell, please tell the receptionist who will see you are not kept waiting too long.

Chaperones

There may be occasions when you need to visit the Doctor or Nurse for an examination. On such occasions, it is your right as a Patient; to be able to request a chaperone should you wish to. This could either be a trained member of staff or you can bring a close friend or relative with you.

If you require a Chaperone, please advise in advance of your appointment.