Comment's & Suggestions

Comments & Suggestions

Our aim is to give you the highest possible standard of service both medically and in our organisation. Also let us know if you have any ideas or suggestions as to what you would like see on our Website.

If you have any comments, feedback or suggestions please let us know by filling in the form below. Comments and Suggestions are always welcome.

For any complaints please complete the Complaints Form. 

If you are complaining on the behalf of someone else, please complete the Third Party Consent and Complaint Form at the bottom of the page.

Your feedback and complaints will be sent to Eve Willis.

Name:

Email:

Comments:

Please enter the following word: such (spam protection)

Complaints Procedure

The doctors and staff working for Wallingbrook Health Group strive to deliver high quality patient care at all times and in all areas of contact with the patient or patient’s representative. Unfortunately there may be a time when less than efficient service is given or instances where the patient is less than happy with the service that has been received.

In order to attain and maintain high standards of care, feedback is required from those to whom the care is delivered; one mechanism is the complaints procedure.  

For further information please download a copy of the Complaints Leaflet.

To submit a Complaint by Post, please download the Complaints Form and post to:

Wallingbrook Health Centre, Back Lane, Chulmleigh, Devon, EX18 7DL.

If you are complaining on the behalf of someone else, please visit our Third Party Complaints Page.

Complaints Form

Patient Full Name:

Email:

Address:

Complaint Details (Please include details of dates times and names of group personnel involved if known):

Please enter the following word: such (spam protection)

Third Party Consent

  If you are complaining on behalf of a patient or your complaint involves the medical care of a patient then the consent of the patient will be required. Please obtain the patients signed declaration. For further details please refer to the Complaints Leaflet.

To submit a Complaint by Post, please download the Complaints Form and the Third Party Consent Form, and post to:

Wallingbrook Health Centre, Back Lane, Chulmleigh, Devon, EX18 7DL.

Third Party Consent Form

Patient Full Name:

Address:

Telephone Number:

Enquirer/complainant Name:

Email:

Address:

Telephone Number:

Declaration:I fully consent to my Doctor releasing information to and discussing my care and medical records with the above person in relation to this complaint only and I wish this person to complain on my behalf:

Declaration Signed:

YesNo

Declaration Print Name:

Date:

Complaint Details (Please include details of dates times and names of group personnel involved if known):

Please enter the following word: such (spam protection)

NHS England

NHS England National Call Centre telephone number 0300 311 22 33.

Your Local CCG

NHS Northern, Eastern and Western Devon Clinical Commissioning Group (CCG) officially launched on the 1 April 2013. From the 1 April local GPs and clinicians will be responsible buying services for people in the northern, eastern and western areas of Devon from healthcare providers such as local hospitals, the community and mental health services.

The area served by the CCG also includes the catchment areas of the three large acute hospitals - Derriford Hospital in Plymouth, North Devon District Hospital in Barnstaple and the Royal Devon and Exeter Hospital in Exeter.

For more information visit www.newdevonccg.nhs.uk

PALS and Complaints at the CCG

We are still here, helping staff and patients/ carers when their journey through services is not working well. We will work quickly to resolve problems and then use the learning in the CCG to help improve services.

Find out more by downloading our Information Leaflet.