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Noticeboard

New Job Vacancy 

Patient Services Advisor

(37.5 hours per week - full or part time hours considered)

We are looking to recruit a Patient Services Advisor to join our friendly, forward thinking practice at our surgeries in Chulmleigh and Winkleigh, own transport essential.

We are looking for enthusiastic, conscientious team players who have a positive and friendly outlook.

Candidates must be able to deal with the public in a professional and approachable manner, have the ability to prioritise a busy workload and work efficiently in a busy environment. Knowledge of SystmOne would be an advantage.

Benefits include NHS pension scheme, and 27 days annual leave.

Disclosure and Barring Service Check

Posts are subject to Disclosure & Barring Service check (DBS)

Download the application pack and submit to: Lucy Harris, Practice Manager, Wallingbrook Health Group, Back Lane, Chulmleigh, Devon, EX18 7DL

Patient Services Advisor Job Description

Patient Services Advisor Person Specification

Patient Services Advisor Application Form

Closing Date: Monday 4th December 2017 12pm

Interviews: Friday 8th December 2017

National  Alcohol Awareness Week - November 13th - 19th 2017

"Do you know your limits? Contact Drink Wise Age Well on the number provided below to find out more or take our Drinks Checker Quiz at www.drinkwiseagewell.org.uk"

Are you concerned about your own or a loved one's drinking? Drink Wise Age Well can provide information, advice & support. 

Contact Drink Wise Age Well on 08003047034

PATIENT NOTICE- GP UPDATE 

It is with great sadness and regret that we advise that Dr Rhiannon Starks has decided to resign as a Partner of Wallingbrook.

Dr Clare Dawson joined the practice on 5 September and will take over the care of Dr Starks patients.

Appointments

Manage Your Appointments Online

You are now able to manage your appointments online. This means you can book, cancel, and view previous appointments, including telephone appointments, from the comfort of your own home. To use this service you need to be registered with the online services.

  • Already registered for online services or need to register, click on link and choose tab Online Services- Our Services

Emergencies

If you feel the symptoms are severe enough to need immediate attention you must dial 999. This is the advice of the GPs based on national guidance. The ambulance control will assess the urgency of the call based on the information you give.

Where the situation may be urgent but not severe please contact the surgery. The patient service team will need as much information as possible to pass to the duty doctor who will then contact you as quickly as possible.

If a doctor is required out side surgery hours please contact NHS 111.

NHS 111

For health advice 24 hours a day, 365 days a year please call 111.

Appointment Reason / Information for the Doctor

The Patient Services staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.  Patient Services staff are trained to ask certain questions in order to ensure that you receive:

The most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

The Patient Services Team are asked to collect brief information from patients:

1. To help doctors prioritise house visits and phone calls

2. To ensure that all patients receive the appropriate level of care

3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Patient Services Staff, like all members of the team, are bound by confidentiality rules.

Same Day Team and Rapid Access Clinic

The Practice has a system for Chulmleigh Surgery to assist with same day appointment demand, ensuring that patients with a same day need can be seen in a timely manner and will be prioritised on the basis of need.

Same Day Team is used after the weekend and post bank holiday and is served by a group of clinicians.  Patients will be asked to arrive at the same time and wait for the clinician to see them.  There can be up to a 2 hour wait during busy periods.

Rapid Access Clinic runs Tuesday to Friday by one clinician.  Patients will be asked to arrive in 20 minute blocks.  For example, If the appointment is 10:30am, 10:40am or 10:50am you will be told to arrive at 10:30am,  if the appointment is 11:00am, 11:10am, 11:20am you will be told to arrive at 11:00am.

Patients will be expected to wait for up to 1hr in busy periods.  Whilst doctors will try to see patients in the advised time slots, due to the unknown nature of urgent problems, some patients may take longer and the doctor may become delayed.

The doctor will not deal with chronic long standing issues (unless and acute exacerbation).  Patients are encouraged to see their usual doctor in the circumstance.

Both clinics are designed for new urgent problems, not on-going conditions.  If your problem is longstanding and not urgent you may be asked to discuss this with your usual GP in a normal clinic appointment. 

Telephoning the surgery for an appointment will enable the Patient Services Team to advise you if the problem is suitable for this service.  Patients will be told what time to arrive.    You will not be able to choose which Clinician you see. 

Chaperones

There may be occasions when you need to visit the doctor or nurse for an examination. On such occasions, it is your right as a patient; to be able to request a chaperone should you wish to. This could either be a trained member of staff or you can bring a close friend or relative with you.

If you require a chaperone, please advise in advance of your appointment.

View the Chaperone Policy

Telephone Consultations

Our patient service team are available at Wallingbrook to take your calls Monday to Friday 08:30am – 6:00pm.

If you wish to speak to a doctor or nurse please ring 01769 580295 – a member of the patient service team will take your details, message and arrange an appointment with the doctor/nurse, who will call you.

If you feel it is a medical emergency, the advice is to telephone 999 and speak to the emergency services.

Messages can be left for the district nursing staff, the health visitor, midwife or physiotherapist team if they are unavailable when you call.

Telephone consultation appointments can be booked via our online facility.

Continuity of Care

We recognise that patients and their doctors have a unique relationship and in order to promote and protect this every patient has been allocated a usual GP.

All patients now have a GP who will look after their healthcare needs and provide continuity of care. We therefore ask that you speak to your usual GP in the first instance and he/she will advise you of the next steps.  When your usual GP is not in, the doctor covering their absence will be able to help where necessary.

If you are not sure who your usual GP is please ask at the surgery.

Flexible appointments available Monday, Tuesday and Wednesday evening.

Patients can continue to request later appointments if they have trouble getting in due to work commitments, we will not publish set times but will be flexible according to true need. This will mean we will not get additional funding from the NHS but hopefully will minimise risk of potential GP burnout whilst still catering for the needs identified by working people.

Timetables

Wallingbrook Surgery

The reception and dispensary at Chulmleigh are open Monday to Friday from 8:30am to 1.00pm, 2.00pm to 6:00pm.  They are closed at weekends and on bank holidays.

Doctors times:

Monday to Friday 8:30am – 11:15am, 3:00pm – 5:15pm

Pharmacist:

Monday 9:00am – 12:00pm, 2:30pm – 4:30pm

Practice Nurse and Health Care Assistants:

Monday to Friday 8:30am – 1:00pm, 2:00pm – 6:00pm

Winkleigh Surgery

Opening Times:

Monday to Friday 8:30am – 1:00pm, 2:00pm – 6:00pm

Closed between 1:00pm – 2:00pm every day.

 
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