The medical team covers a very rural area of about 100 square miles from Burrington in the North to Lapford in the South, Dolton in the West to Worlington in the East.
We care for over 6700 patients, 28% of whom are over 65. We think you will find that people who live in this area are friendly and welcoming, there are good neighbourhood support networks and there is a tradition of people helping each other out.
We hope that newcomers will want to continue this pattern and in an area where public transport is limited it is important that disabled and elderly residents can count on support from their neighbours and friends. We have over the years worked to provide a high standard of healthcare to this population and have been helped by the considerate attitude of our patients who appreciate that coming into the surgery when they are ill and avoiding the request for a home visit then we can save a huge amount of time (many visits take an hour door to door and in that time we can see up to 6 patients in the surgery).
The doctors and nursing team will willingly visit the truly housebound and terminally ill at home but we hope that those who can go to the dentist, hairdresser or optician will also come to see us. It is possible for patients to lie down in a side room while they wait to see a doctor or nurse or alternatively we can advise over the telephone without seeing you face to face for many problems.
In some areas there is a voluntary car scheme available to patients, perhaps you should ask if there is one in your area and if not could YOU be the one to set up such a scheme?
When the patient is not well enough to travel to the surgery, a request for a visit on the same day should be made before 11:00am, except in an emergency. Most common childhood ailments should be dealt with in the surgery and do not require a home visit.
If you can come to the surgery, but are feeling very unwell, please tell the patient service team who will see you are not kept waiting too long.