Practice News
Patient Group
Patient Participation Group
The Wallingbrook Health Group Patient Participation Group (PPG)
Patient Participation Groups (PPGs) invite local people to be actively involved in the planning and development of new and existing health services. This helps them understand the healthcare service and enables them to voice opinions on topics such as service provision and local concerns. PPGʼs give patients, GPʼs and practice staff an opportunity to meet, exchange ideas and take action.
A PPG consists of voluntary patient representatives and practice staff who meet regularly to consider improvements in healthcare service provision supplied by the practice to patients.
Wallingbrook Health Group PPG meets monthly at the Medical Centre in Chulmleigh. It represents Ashreigney (Vic Webb, Elizabeth Russell-Lake), Chulmleigh (Maggie Samuel), Lapford (Gill Doe and Ralph Glass), North Tawton (Bill Dean) and Winkleigh (Gail Flockhart, Trish Sansom). The group is chaired by Maggie Samuel from Chulmleigh. Practice staff members include Karen Acott (Executive Partner), Eve Willis (Executive PA) and a GP.
Any patient can apply to join the PPG via the Practice contacts below. Ideally volunteers will come from a cross-section of the community. The aims of the group are to:
- provide feedback on patients needs, concerns and interests.
- challenge the Practice constructively, whenever necessary.
- represent patients' opinions, good or otherwise, to the Practice and help the patients to understand the Practice's viewpoint.
- undertake projects or reviews to enhance the performance of the Practice in the community.
- ensure a consultation process is built into new initiatives or change, so there is a reasonable time for genuine feedback from the PPG and community prior to implementation.
If you are interested there is also a patient virtual group. As a member of the Virtual Patient Participation Group the Practice will email you, asking for your opinion on a range of topics. You decide how often and when you would like to answer. By doing this you will help the Practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.
Contact: Eve Willis on 01769 581996 (or 08443 87 80 78) or ask at reception.
Latest News from the PPG
Wallingbrook Patient Participation Group held their first AGM on Monday 29th October 2012 at The Pavilion in Chulmleigh. About 30 patients attended to hear the Chair Maggie Samuel, give a report detailing achievements in the last year.
Among these have been the quarterly newsletter for patients, the introduction of a landline telephone number as an alternative to the premium line, feeding back patients’ views about the evolving appointments system and providing a forum for the practice to share the developing roles of their personnel.
Karen Acott, from the Wallingbrook Health Group, gave a presentation about the New Health Bill and the affect it could have on the patients and the Practice. This was followed by questions from the floor, which included changes at the Practice and the impact of Clinical Commissioning.
Healthy Living Week
Healthy Living Week - Monday 3rd June to Sunday 9th June 2013
Why don’t you... try something new!
Local free or special offer activities for new participants of all ages. See display at Health Centre.
For more information, download our Healthy Living Week Information Leaflet.
Healthwatch Devon
Healthwatch Devon is part of a new Healthwatch network from April 2013, giving people who use health and social care services a powerful voice locally and nationally.
Our job is to give a local and national voice to the key issues that affect people in Devon who use health and care services.
We use evidence based on real experiences to highlight national issues and trends and raise these at the highest levels.
For more information see our Information Leaflet or call us on 0800 520 0640.
PPG Achievements During 2012
- Recommended re-introduction of an 01 number in addition to the 0844 number.
- Suggested improvements to the message service.
- Contributed towards newsletter.
- Instigated setting up a virtual patient group.
- Fed back community response to new telephone system, appointments, designated GPs and concerns at other surgery sites.
- Provided input into Patient Survey.
- Supported Public Meetings.
- Contributed to Patient Charter
- Suggested improvements to the website
PPG Newsletter
Contents:
- Wallingbrook Patient Participation Group
- Physiotherapy Service
- Patient Survey 2012 Results
- Suggestion Boxes
Patient Charter
Our aim is to work with our communities to provide the highest quality of healthcare possible and to promote healthy living; recognising that each individual’s health and wellbeing are of equal importance.
For more information please download our Patient Charter.
Patient Participation Group Survey Results
Wallingbrook Health Centre
- Patient Survey Results
- Improving Practice Questionnaire Report
- Patient Group Report 2013
- Patient Group Report 2012
Okement Surgery
- Patient Survey Results
- Improving Practice Questionnaire Report
- Patient Group Report 2013
- Patient Group Report 2012
North Tawton Surgery
Patient Participation Group Meetings
- Wallingbrook Patient Group Meeting Minutes 11th March 2013
- Wallingbrook Patient Group Meeting Minutes 11th February 2013
- Wallingbrook Patient Group Meeting Minutes 7th January 2013
- Wallingbrook Patient Group Meeting Minutes 10th December 2012
- Wallingbrook Patient Group Meeting Minutes 5th November 2012
- Wallingbrook Patient Group Meeting Minutes 8th October 2012
- North Tawton FAQs - including information Doctor Sessions, Late Appointments, New Pharmacy, Paramedic Healthcare and much more.
- Wallingbrook Patient Group Meeting Minutes 4th September 2012
- Wallingbrook Patient Group Meeting Minutes 26th August 2012
- Wallingbrook Patient Group Meeting Minutes 26th July 2012
- Wallingbrook Patient Group Meeting Minutes 14th June 2012
- Patient Participation Group Meeting Minutes 26th June 2012
- Patient Participation Group Meeting Minutes 1st May 2012
- Chulmleigh Public Meeting 19th April 2012 (Question and Answer Session)
What the PPG is NOT about
We will not deal with personal medical issues or individual patient complaints as there is already a well established procedure to deal with these.
Who can become a member?
Generally anyone who is a patient within the Practice can become a member. However, the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.Every Site Included
A local PPG meets monthly in North Tawton. Winkleigh and Okement are establishing local PPGs and are looking for new members (January 2013).
All local groups send a representative to the central PPG group monthly meeting at Chulmleigh.
If you are interested in getting involved please complete the form below. Patients reflecting younger age ranges are under-represented at all sites.
Virtual Patient Reference Group
Do you have something to say, but don't have the time to attend meetings?
Do you have ideas about how to improve your local practice?
Do you have ideas about how you would like to see services provided, changed or improved?
Then join the 'Virtual Patient Participation Group'
What is the Virtual Patient Participation Group?
This is a group, which has been set up in response to patients that have said they would like to be involved in a Patient Group but are unable to attend meetings.
As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics.
You decide how often and when you would like to answer.
Benefits of becoming a member
You will help the practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.
What to do next... ?
If you are interested in becoming a member of either our Patient Participation Group or our Virtual Patient Reference Group, please follow the links below: