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New Job Vacancy 

Patient Services Advisor

(37.5 hours per week - full or part time hours considered)

We are looking to recruit a Patient Services Advisor to join our friendly, forward thinking practice at our surgeries in Chulmleigh and Winkleigh, own transport essential.

We are looking for enthusiastic, conscientious team players who have a positive and friendly outlook.

Candidates must be able to deal with the public in a professional and approachable manner, have the ability to prioritise a busy workload and work efficiently in a busy environment. Knowledge of SystmOne would be an advantage.

Benefits include NHS pension scheme, and 27 days annual leave.

Disclosure and Barring Service Check

Posts are subject to Disclosure & Barring Service check (DBS)

Download the application pack and submit to: Lucy Harris, Practice Manager, Wallingbrook Health Group, Back Lane, Chulmleigh, Devon, EX18 7DL

Patient Services Advisor Job Description

Patient Services Advisor Person Specification

Patient Services Advisor Application Form

Closing Date: Monday 4th December 2017 12pm

Interviews: Friday 8th December 2017

National  Alcohol Awareness Week - November 13th - 19th 2017

"Do you know your limits? Contact Drink Wise Age Well on the number provided below to find out more or take our Drinks Checker Quiz at www.drinkwiseagewell.org.uk"

Are you concerned about your own or a loved one's drinking? Drink Wise Age Well can provide information, advice & support. 

Contact Drink Wise Age Well on 08003047034

PATIENT NOTICE- GP UPDATE 

It is with great sadness and regret that we advise that Dr Rhiannon Starks has decided to resign as a Partner of Wallingbrook.

Dr Clare Dawson joined the practice on 5 September and will take over the care of Dr Starks patients.

Patient Participation Group (PPG)

Patient Participation Groups (PPGs) invite local people to be actively involved in the planning and development of new and existing health services. This helps them understand the healthcare service and enables them to voice opinions on topics such as service provision and local concerns. PPGs give patients, GPs and practice staff an opportunity to meet, exchange ideas and take action.

A PPG consists of voluntary patient representatives and practice staff who meet regularly to consider improvements in healthcare service provision supplied by the practice to patients.

Wallingbrook Health Group PPG meets monthly at the Health Centre in Chulmleigh. It represents Burrington (Chair Jack Earnshaw), Chulmleigh (Rosemary Rives – Roberts, Maggie Samuel and Susan Taylor (also Winkleigh), Lapford (Bill Graham) and Winkleigh (Vice Chair Anne Balcomb and Sue Ware). Practice staff members include a Wallingbrook Partner, Lucy Harris (Practice Manager) and Sam Bunton, Patient Care Coordinator.

Any patient can apply to join the PPG via the Practice using the contact details provided. Ideally volunteers will come from a cross-section of the community.The aims of the group are to:

  • provide feedback on patients’ needs, concerns and interests.
  • challenge the Practice constructively, whenever necessary.
  • represent patients’ opinions, good or otherwise, to the Practice and help the patients to understand the Practice’s viewpoint.
  • undertake projects or reviews to enhance the performance of the Practice in the community.
  • ensure a consultation process is built into new initiatives or change, so there is a reasonable time for genuine feedback from the PPG and community prior to implementation. If you are interested there is also a Virtual Patient Participation Group. As a member of this Group the Practice will email you, asking for your opinion on a range of topics. You decide how often and when you would like to answer. By doing this you will help the Practice to provide an accessible and responsive service and you will be amongst the first to hear about news and updates.

For further information about our procedures, meetings and roles please see our Terms of Reference.

To read about some of our achievements click here

Who can become a member?

Generally anyone who is a patient within the Practice can become a member. However, the Practice does have a right to refuse an individual if it considers it is in the best interest of the individual or the Practice.

All local groups send a representative to the central PPG group monthly meeting at Chulmleigh. Patients reflecting younger age ranges are under-represented at all parishes. 

If you would like to become a member please contact the practice using the contact details.

What is the Virtual Patient Participation Group?

This is a group, which has been set up in response to patients that have said they would like to be involved in a Patient Group but are unable to attend meetings. As a member of the Virtual Patient Participation Group we will send you emails asking for your opinion on a range of topics. You decide how often and when you would like to answer.

If you would like to become a member please complete the sign-up form below.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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