Patient Group
Practice
Practice Leaflet
Please download our Practice Leaflet for Surgery information, contact details and policies.Patient Charter
Our aim is to work with our communities to provide the highest quality of healthcare possible and to promote healthy living; recognising that each individual’s health and wellbeing are of equal importance.
For more information please download our Patient Charter.
Change of Address and Telephone Numbers
If you are moving within the practice area please let us know your new address as soon as possible.
If you are moving outside the practice area you will need to register with another surgery near to your new home and your medical records will be transferred accordingly.
We may need to contact you via the telephone. Please make sure we have your correct preferred contact numbers, including mobiles.
Practice Boundaries
Please download the Practice Boundary Maps below:
Confidential Information
In common with all UK General Practices, we hold computer and paper records for all our patients. Rigorous safeguards are employed to prevent unauthorised access to stored information and your rights are full covered under the Data Protection Act 1998. Everyone working for the NHS has a legal duty to keep information about you confidential. All our staff sign a confidentially agreement every 12 months.
The Primary Health Care Team (i.e. Doctors, Nurse, District Nurse, Managers and Support Staff etc) use your information to provide health care and for administrative purposes. The Practice may also share personal information with other people involved in your care, such as hospital doctors and other health professionals you may be referred to and sometimes to assist in teaching medical and nursing students. In addition we provided information in order to obtain date for audit and management purposes however, this information is anonymous.
The Freedom of Information Act allows you access to any records we hold. Furthermore, your medical records can only be released to a third party (such as an Insurance Company) with the patient’s written consent.
Children over the age of 16 are treated as adults and their medical information and test results will not be divulged to parents without their consent.
Patients Comments
We are always keen to improve our services. Comments on the provision of services by the practice are welcomed by letter or in discussion with the Practice Manager, or the Doctor during an appointment, or directly with the staff concerned.
Summary Care Records
The NHS Summary Care record will affect the way in which health records are stored and managed. The NHS Summary Care Records is an electronic record of important information about a patient’s health initially it will contain key information including medication, adverse reactions and allergies. This information will be taken from GP Clinical Systems.
Anyone aged 16 and over that is registered with a GP Practice in England will have a Summary Care Record created for them unless they choose to opt-out. Children will be given an NHS Summary Care Record too. If a parent of legal guardian of a child under 16 feels that their child is old enough to make their decision about opting-out, the parent of legal guardian can arrange for the child to see their GP so that a decision can be made.
Healthcare staff will access Summary Care Records using an NHS Smartcard.
Healthcare staff will be required to ask the patient’s permission to view their Summary Care Record each time access is needed, except in exceptional circumstances.
In time more information can be added to the Summary Care Record and Healthcare staff will be able to share important information such as diagnosis and test results when necessary, giving a more complete and accurate picture of a patient’s health history.
We strongly recommend that you make yourself fully aware of the full details surrounding Summary Care Records. Further information and advice is available by:
Phoning 0845 603 8510 (calls charged at local rate).
Visiting the NHS Summary Care Record website and http://www.nhscarerecords.nhs.uk/
Education & Training
The Practice undertakes teaching of both medical and nursing staff. The receptionist will advise you when a student is present and you may ask for the student not to be present during your consultation. All team members are fully involved in a continuing education programme.
Violent or Abusive Behaviour
Wallingbrook Health Group believes that threat of, or actual violent and aggressive behaviour towards staff is totally unacceptable. Should any incident occur, appropriate action will be taken.
NHS England
NHS England National Call Centre telephone number 0300 311 22 33.
Healthwatch Devon
Healthwatch Devon is part of a new Healthwatch network from April 2013, giving people who use health and social care services a powerful voice locally and nationally.
Our job is to give a local and national voice to the key issues that affect people in Devon who use health and care services.
We use evidence based on real experiences to highlight national issues and trends and raise these at the highest levels.
For more information see our Information Leaflet or call us on 0800 520 0640.
Your Local CCG
NHS Northern, Eastern and Western Devon Clinical Commissioning Group (CCG) officially launched on the 1 April 2013. From the 1 April local GPs and clinicians will be responsible buying services for people in the northern, eastern and western areas of Devon from healthcare providers such as local hospitals, the community and mental health services.
The area served by the CCG also includes the catchment areas of the three large acute hospitals - Derriford Hospital in Plymouth, North Devon District Hospital in Barnstaple and the Royal Devon and Exeter Hospital in Exeter.
For more information visit www.newdevonccg.nhs.uk
Wheelchair Access
Such access is available at all our surgeries.