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New Job Vacancy 

Patient Services Advisor

(37.5 hours per week - full or part time hours considered)

We are looking to recruit a Patient Services Advisor to join our friendly, forward thinking practice at our surgeries in Chulmleigh and Winkleigh, own transport essential.

We are looking for enthusiastic, conscientious team players who have a positive and friendly outlook.

Candidates must be able to deal with the public in a professional and approachable manner, have the ability to prioritise a busy workload and work efficiently in a busy environment. Knowledge of SystmOne would be an advantage.

Benefits include NHS pension scheme, and 27 days annual leave.

Disclosure and Barring Service Check

Posts are subject to Disclosure & Barring Service check (DBS)

Download the application pack and submit to: Lucy Harris, Practice Manager, Wallingbrook Health Group, Back Lane, Chulmleigh, Devon, EX18 7DL

Patient Services Advisor Job Description

Patient Services Advisor Person Specification

Patient Services Advisor Application Form

Closing Date: Monday 4th December 2017 12pm

Interviews: Friday 8th December 2017

National  Alcohol Awareness Week - November 13th - 19th 2017

"Do you know your limits? Contact Drink Wise Age Well on the number provided below to find out more or take our Drinks Checker Quiz at www.drinkwiseagewell.org.uk"

Are you concerned about your own or a loved one's drinking? Drink Wise Age Well can provide information, advice & support. 

Contact Drink Wise Age Well on 08003047034

PATIENT NOTICE- GP UPDATE 

It is with great sadness and regret that we advise that Dr Rhiannon Starks has decided to resign as a Partner of Wallingbrook.

Dr Clare Dawson joined the practice on 5 September and will take over the care of Dr Starks patients.

Repeat Prescriptions

Chulmleigh Dispensary Opening Times

Monday – Friday 8:30am – 1.00pm, 2.00pm - 6:00pm

Dispensing / Repeat Prescriptions

The practice dispenses medicine for all patients registered at Wallingbrook.

If you are taking regular medication the doctor will place these items on repeat, allowing you to re-order them when required.

Monthly Ordering System

To re-order your repeat medication we recommend you use our monthly ordering facility.

It is very simple to use. On picking up your monthly repeat simply reorder all you will require for the following month, we will then arrange a collection date (usually in 28days' time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check.

Alternatively, you may either hand in your repeat slip at either surgery; place an order through our website (you must be registered for this service, see below for details) or place an order using our repeat prescription line. The medication will be sent to your preferred collection point.

To order your repeat prescriptions telephone 01769 580295.

Order Repeat Prescriptions Online

You are now able to order your repeat prescription medication from the comfort of your own home. To use this service you need to be registered with the online services.

  • Already registered for online services or need to register, click on link and choose tab Online Services- Our Services

Dispensing Turnaround Times

Patients requesting repeat medication from Chulmleigh

Prescription Handed In to Chumleigh

Prescription Ready to Collect at Chumleigh

Monday

Friday

Tuesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Patients requesting repeat medication from Winkleigh

Prescription Handed In to Winkleigh

Prescription Ready to Collect at Winkleigh

Monday

Monday the following week

Tuesday

Tuesday the following week

Wednesday

Wednesday the following week

Thursday

Thursday the following week

Friday

Friday the following week

Paper Prescriptions

Please allow two full working days for paper prescriptions to be processed and remember to take to your choice of Pharmacy.

Remote Delivery of Medicines

Medicines can also be collected from Dolton Post Office. Deliveries are made on Tuesdays and Thursdays so please allow a working week when ordering medication to be collected at these points.

Please note: items requiring refrigeration cannot be collected from post offices.

Remote delivery of medicines is governed by the Medicines Act 1968 and is only recommended for patients who are housebound or have difficulty in travelling to the main dispensary. All remote deliveries will need to be signed for on collection to ensure that we comply with the regulation.

Please note that when medicines leave any of the surgery’s premises and handed over to a third party, we have no further control over its destiny.

Hospital Prescriptions

If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, please bring letters detailing any addition to or change to medication to the surgery as soon as possible. In order for the GP to add this to your record and notify the dispensary we will need to allow a minimum of 10 working days before the medication can be re-ordered.

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and review date should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Obtaining Urgent Medication Outside Surgery Hours

If you urgently require medication when the surgery is closed, please call 111 for advice.  Alternatively you may be able to request this medicine from a pharmacy in an emergency, subject to certain conditions.  Click here to see Devon Pharmacy Opening times.

 
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