Prescriptions

Ordering Prescriptions Online

1. Type in your username and password
2. Click on login
3. Click on current prescriptions.  This will show you a list of all the medication on your repeat prescription.
4. Check the box next to the medication you wish to order.  It will then become highlighted in blue.
5. In the box titled Medication request notes please enter the location you wish to collect your medication (failure to do this may result in difficulty in obtaining your medication)
6. Click on request medication
7. You will then get a summary of what you have ordered.  You can either print a confirmation or return to your list of medication.  Your medication will be ready to collect within the normal turn around times.
8. Click Log out.

Enter Online Services      Download Instruction Leaflet

Dispensary (Wallingbrook ONLY) Opening Times

Monday - Friday  8.30am - 6.00pm

Wallingbrook Dispensary Telephone Line

Queries should be addressed to the Dispensary telephone line – 01769 580295 or 08443 87 80 78 (NB not repeat requests).

Dispensing / Repeat Prescriptions (instructions specific to Wallingbrook patients)

The Practice dispenses medicine for all patients registered at Wallingbrook.

If you are taking regular medication the doctor will place these items on repeat, allowing you to re-order them when required. To re-order your repeat medication we recommend you use our monthly ordering facility.

It is very simple to use. On picking up your monthly repeat simple reorder all you will require for the following month, we will then arrange a collection date (usually in 28 days time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check.

Alternatively, you may either hand in your repeat slip at either surgery or place an order using our repeat prescription line. The medication will be sent to your preferred collection point.

To order your Repeat Prescriptions telephone 01769 580295 or 08443 87 80 78.

Dispensing Turnaround Times

Any prescriptions handed in the Winkleigh Branch Surgery will take 3 working days before it is ready for collection.

Paper prescriptions to take to a chemist are available after 48 hours. 

Repeat Prescriptions for Patients Registered at Okement

For prescriptions requested by patients registered at Okement

If you order your prescription via the chemist please allow 48 hours for the prescription to be ready for collection. If you order your prescription via the surgery please allow 72 hours for collection. This gives enough time for the prescriptions to be generated at Okement surgery and to be given back to the chemist for the medication to be dispensed.

The chemist’s available in Okehampton are:

Boots Chemist                                 
27/28 Fore Street
Okehampton
Devon
EX20 1HB
01837 54322

Lloyds Pharmacy
31/32 Fore Street
Okehampton
EX20 1HB
01837 52153

Paper prescriptions to take to a chemist are available after 48 hours. 

Pharmacist

Historically, the fundamental role of Pharmacists as a healthcare practitioner was to distribute drugs to doctors for medication that had been prescribed to patients. In more modern times, Pharmacists advise patients and health care providers on the selection, dosages, interactions and side effects of medications and act as a learned intermediary between a prescriber and a patient. Pharmacists monitor the health and progress of patients to ensure the safe and effective use of medication.

Increased numbers of drug therapies,  an ageing but more knowledgeable population, and deficiencies in other areas of the health care system seem to be driving increased demand for the clinical counselling skills of the Pharmacist. One of the most important roles that Pharmacists are currently taking on is one of pharmaceutical care. Pharmaceutical care involves taking direct responsibility for patients and their disease states, medications and the management of each in order to improve the outcome for each individual patient.

More recently, some Pharmacists have independent prescribing qualifications and are able to provide improved access to medicines. Many of these Pharmacists are referred to as clinical/hospital Pharmacists when they work in hospitals supporting consultant teams but are increasingly found in GP surgeries supporting the primary healthcare team, where they are commonly known as practice Pharmacists or Pharmacist Practitioners (usually when they have prescribing rights).

At Wallingbrook, all patients are encouraged to speak to the Pharmacist who will be able to help with medication queries, shortage of medicines, medication reviews, discharge medication and chronic disease information. The Pharmacist will always liaise with your GP directly if there are complex issues that require GP input and in some cases generate an appropriate appointment.

Remote Delivery of Medicines

Medicines can also be collected from Lapford and Dolton Post Offices. Deliveries are made on Tuesdays and Thursdays so please allow a working week when ordering medication to be collected at these points.

PLEASE NOTE: ITEMS REQUIRING REFRIGERATION CANNOT BE COLLECTED FROM POST OFFICES.

Remote delivery of medicines is governed by the Medicines Act 1968 and is only recommended for patients who are housebound or have difficulty in travelling to the main dispensary. All remote deliveries will need to be signed for on collection to ensure that we comply with the regulation.

Please note that when medicines leave any of the surgery’s premises and handed over to a third party, we have no further control over its destiny.

Hospital Prescriptions

If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, please bring letters detailing any addition to or change to medication to the surgery as soon as possible. In order for the GP to add this to your record and notify the dispensary we will need to allow a minimum of 10 working days before the medication can be re-ordered.

Working with Local Clinicians

In common with most medical practices in North & Mid Devon we work from a limited list or ‘formulary’ of drugs and dressings. Local hospital consultants work from the same formulary. Prescribing exclusively from this formulary means that we use drugs with which we are familiar and whose benefits, dose range and potential side effects are known to use. Drugs are not excluded from the formulary on the basis of cost but new drugs are only introduced when they have been extensively tried and tested and proved to be effective and safe. Only under exceptional circumstances will we prescribe drugs not in the formulary, usually because of recommendation by a specialist.

As part of the NHS campaign towards Generic Prescribing, you may notice a difference in the shape or colour of your medication. The actual medicine is exactly the same, only the company that makes it has changed. If you have any worries about this, please contact Dispensary on 08443 87 80 78.