eConsult NOW AVAILABLE
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We’re changing the way GP appointments are made
From Monday 9th March 2020, the way we arrange GP appointments is changing.
Instead of making appointments on request, we’ve introduced a system that will make it quicker and easier to get the help you need.
The new system – eConsult – allows you to tell us about your symptoms in an online form. We’ll then contact you by the end of the next working day to let you know the next step, which might be a face-to-face appointment.
If you’re unable to fill out an eConsult form, you can still phone your surgery (or walk in). A Patient Services Advisor will then ask some simple questions about your condition and fill out the form on your behalf.
Please submit non-urgent eConsults on the day your doctor is working. This increases continuity of care and means you’ll get a response from the GP that understands your problems.
The table below shows which days the GPs work.
This change applies to patients of Wallingbrook Health Centre and Winkleigh Surgery.
Welcome to Wallingbrook Health Group
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated teams are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Wheelchair access is available at all our surgeries.
Care Quality Commission Rating
To see our full report click here
Coronavirus Update - COVID-19
Update to all patients – Coronavirus - 17/03/2020
Following the Government’s announcement the practice would like to confirm the surgery opening times remain as normal, access to the surgery will be provided for pre-booked appointments only and a collection facility for prescriptions will be provided at each site.
- To gain access for pre-booked appointments at Wallingbrook or Winkleigh Surgery, please knock on the door. Patients will not gain entry unless a pre-booked appointment has been made.
- To collect a prescription at Wallingbrook or Winkleigh Surgery, please knock on the door and wait for a member of the team to assist.
- To organise an appointment, please access wallingbrook.co.uk and complete an eConsult or telephone the surgery on 01769 580295.
These measures have been taken to protect the patients and staff in an attempt to maintain services delivered to our community.
Thank you for your understanding.
Patient Message - 17/03/2020 at 17.39
The practice is receiving high volumes of calls from patients requesting advice on whether they should attend work; please could we kindly ask that patients, in the first instance, check nhs.uk https://www.nhs.uk/conditions/coronavirus-covid-19/ for continually update advice. Your support is very much appreciated.
Patient Message - 26/03/2020 at 10.40am
Isolation notes can be requested through the NHS website and NHS 111 online. After answering a few questions, an isolation note will be emailed to the user. If you don’t have an email address, you can have the note sent to a trusted family member or friend, or directly to your employer. The service can also be used to generate an isolation note on behalf of someone else.
For further guidance
Patient Message - 06/04/2020 at 17.15pm
Dispensary – Repeat Medication Collections
We are expecting an increase in patients collecting their medication next week due to the Easter weekend.
Please expect queues when you arrive to collect your medication at Wallingbrook and Winkleigh surgery, we have increased staffing to try to ease the wait, however it still will be one person being served at a time, our team will try to ensure you are served as quickly as possible.
The practice is opening on Good Friday and Easter Monday, so you will also be able to collect prescriptions on these days from 8.30am to 1pm, 2pm to 6pm.
All Wallingbrook Health Group Staff would like to thank you for your continued support at this challenging time.
Useful Information - Parish Support Groups (added 03/04/2020)
Please click here: You Parish Support Group Information & Contact List
Improved Access To Your GP Surgery
Patients across Mid Devon are now able to make routine appointments at a GP practice during evenings and at weekends.
The aim of the GP service is to make it easier for people to get an appointment at a time that suits them.
This scheme is an extension of the usual GP practice services, not a walk-in service, with people still needing to make an appointment if they want to see a GP in the evening or at the weekend.
Practices are working together to establish a service that meets the needs of the public, and GP practices will be promoting the service to patients.
If you are a patient registered at one of the practices listed on this page you will be able to book a routine appointment evenings and weekends with the participating practices on the timetable.
Please click here to view the participating practices timetable.
Appointments should be booked with the participating practice but if you have any comments or feedback regarding this service then please contact firstname.lastname@example.org
Consultations between 7.30-8.00am
Do you struggle to get an appointment due to your working hours?
If so, our new extended hours service might be just the thing to help you.
We are now offering consultations some weekday mornings 7.30 - 8.00 am.
To book an appointment, please telephone the surgery or book an appointment online.
The Self Care Forum aims to further the reach of self care and embed it into everyday life. Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.
Click here for more information regarding Self Care for Life
Click on the images below to access online services.
(Site updated 03/04/2020)