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Chulmleigh Dispensary Opening Hours from 06.04.2020

Following a couple of weeks of reduced Dispensary opening times we are now in a position to increase the opening hours.

From Monday 6 April 2020 our Dispensary will be open:

Monday to Friday - 8.30am to 1pm and 2pm to 6pm.

Please bear in mind staff are working through the high volume of incoming medication requests and queries.         We thank you for your support and understanding.


Coronavirus COVID-19 Advice

Check online at and at for advice on the latest COVID-19 information before attending the practice.


Update to all patients – Coronavirus

Following the Governments announcement the practice would like to confirm the surgery opening times remain as normal, access to the surgery will be provided for pre-booked appointments only and a collection facility for prescriptions will be provided at each site.

  • To gain access for pre-booked appointments at Wallingbrook or Winkleigh Surgery, please knock on the door. Patients will not gain entry unless a pre-booked appointment has been made.
  • To collect a prescription at Wallingbrook or Winkleigh Surgery, please knock on the door and wait for a member of the team to assist.
  • To organise an appointment, please access and complete an eConsult or telephone the surgery on 01769 580295


These measures have been taken to protect the patients and staff in an attempt to maintain services delivered to our community.

Thank you for your understanding.

Consult with you GP online using eConsult

eConsult is a platform that Wallingbrook Health Group provides to allow patients to consult with their own NHS GP simply by completing a quick online form. It helps our GPs to deliver better access to our registered NHS patients by providing a round-the-clock portal where patients can enter their symptoms and receive instant self-help advice, together with signposting to NHS 111, pharmacies and other healthcare services.

Click here to start your consultation or here for further information about the service.




Manage Your Appointments Online

You are now able to manage your appointments online. This means you can book, cancel, and view previous appointments, including telephone appointments, from the comfort of your own home. To use this service you need to be registered with the online services.

  • Already registered for online services or need to register, click Online Services

Online consultation with your GP

Click here to consult with your GP electronically


If you feel the symptoms are severe enough to need immediate attention you must dial 999. This is the advice of the GPs based on national guidance. The ambulance control will assess the urgency of the call based on the information you give.

Where the situation may be urgent but not severe please contact the surgery. The patient service team will need as much information as possible to pass to the duty doctor who will then contact you as quickly as possible.

If a doctor is required out side surgery hours please contact NHS 111.

NHS 111

For health advice 24 hours a day, 365 days a year please call 111.

Appointment Reason / Information for the Doctor

The Patient Services staff are members of the practice team and it has been agreed they should ask patients 'why they need to be seen'.  Patient Services staff are trained to ask certain questions in order to ensure that you receive:

The most appropriate medical care, from the most appropriate health professional, at the most appropriate time.

The Patient Services Team are asked to collect brief information from patients:

1. To help doctors prioritise house visits and phone calls

2. To ensure that all patients receive the appropriate level of care

3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

Patient Services staff, like all members of the team, are bound by confidentiality rules.

Same Day Team and Rapid Access Clinic

The Practice has a system for Chulmleigh Surgery to assist with same day appointment demand, ensuring that patients with a same day need can be seen in a timely manner and will be prioritised on the basis of need.

Same Day Team is used after the weekend and post bank holiday and is served by a group of clinicians. Clinicians will see patients in appointment order. There could be up to a 30 minute wait.

Rapid Access Clinic runs Tuesday to Friday by one clinician. We book one patient per appointment, telling them the exact time of the slot. There could be up to a 30 minute wait.

Patients will be expected to wait for up to 30 minutes in busy periods.  Whilst doctors will try to see patients in the advised time slots, due to the unknown nature of urgent problems, some patients may take longer and the doctor may become delayed.

The doctor will not deal with chronic long standing issues (unless an acute exacerbation).  Patients are encouraged to see their usual doctor in the circumstance.

Both clinics are designed for new urgent problems, not on-going conditions.  If your problem is longstanding and not urgent you may be asked to discuss this with your usual GP in a normal clinic appointment. 

Telephoning the surgery for an appointment will enable the Patient Services Team to advise you if the problem is suitable for this service.  Patients will be told what time to arrive.    You will not be able to choose which Clinician you see. 


There may be occasions when you need to visit the doctor or nurse for an examination. On such occasions, it is your right as a patient; to be able to request a chaperone should you wish to. This could either be a trained member of staff or you can bring a close friend or relative with you.

If you require a chaperone, please advise in advance of your appointment.

View the Chaperone Policy

Telephone Consultations

Our patient service team are available at Wallingbrook to take your calls Monday to Friday 08:30am – 6:00pm.

If you wish to speak to a doctor or nurse please ring 01769 580295 – a member of the patient service team will take your details, message and arrange an appointment with the doctor/nurse, who will call you.

If you feel it is a medical emergency, the advice is to telephone 999 and speak to the emergency services.

Messages can be left for the district nursing staff, the health visitor, midwife or physiotherapist team if they are unavailable when you call.

Telephone consultation appointments can be booked via our online facility.

Continuity of Care

We recognise that patients and their doctors have a unique relationship and in order to promote and protect this every patient has been allocated a usual GP.

All patients now have a GP who will look after their healthcare needs and provide continuity of care. We therefore ask that you speak to your usual GP in the first instance and he/she will advise you of the next steps.  When your usual GP is not in, the doctor covering their absence will be able to help where necessary.

If you are not sure who your usual GP is please ask at the surgery.

Flexible appointments available Monday, Tuesday and Wednesday evening.

Patients can continue to request later appointments if they have trouble getting in due to work commitments, we will not publish set times but will be flexible according to true need. This will mean we will not get additional funding from the NHS but hopefully will minimise risk of potential GP burnout whilst still catering for the needs identified by working people.

Non Attendance

Please click here to go to Practice Policies where you can view the Non Attendance Policy.


Wallingbrook Surgery

The reception at Chulmleigh are open Monday to Friday from 8:30am to 6:00pm, the dispensary are open from 8.30am to 6.30pm.  They are closed at weekends and on bank holidays.

Doctors times:

Monday to Friday 8:30am – 11:15am, 3:00pm – 5:15pm


Monday 9:00am – 12:00pm, 2:30pm – 4:30pm

Practice Nurse and Health Care Assistants:

Monday to Friday 8:30am – 1:00pm, 2:00pm – 6:00pm

Winkleigh Surgery

The Winkleigh Surgery is open Monday to Friday from 8:30am to 1.00pm, 2.00pm to 6:00pm and is closed at weekends and on bank holidays.

For Opening Times Click Here

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