Monday – Friday 08:30 - 18:30

*Please note: Wallingbrook Dispensary will be closed on the 3rd Monday of each month between 13:00 - 14:00 for staff training.

Dispensing / Repeat Prescriptions

The Practice dispenses medication for all patients registered with Wallingbrook Health Group (WHG).

If you are taking regular medication the Doctor will place these items on repeat, allowing you to re-order them when required using one of the following methods:

To re-order your repeat medication we recommend you use our monthly ordering facility.

It is very simple to use. On picking up your monthly repeat simply reorder all you will require for the following month, we will then arrange a collection date (usually in 28 days' time) and provide you with a reminder card. Your medication will be ready to be collected on the date stated on the card at your preferred collection point. There is no need to contact us in advance to check if your prescription is ready.

To order your medication via the NHS APP, click this link for more information: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ 

To order your medication via a repeat slip tick the medication you require and hand it in to the dispensary.

Your repeat slip will be in your prescription bag.

To order your medication via answerphone, telephone the Surgery on 01769 580295 and press option 3 for the repeat   prescription line and leave a message stating your full name, date of birth, the medication you require and where you would like to collect it from. These prompts are given before you leave your message.

Your medication can be collected from the Dispensary at the Chulmleigh Surgery, the Winkleigh Surgery or Dolton Post Office.

Please allow 3 working days.

  New turnaround times from 7th March 2023

Please allow 4 working days.

 New turnaround times from 7th March 2023

Medicines can also be collected from Dolton Post Office. Deliveries are made on Tuesdays and Thursdays so please allow a working week when ordering medication to be collected at these points.

Please note: refrigerated items cannot be delivered or collected from Dolton Post Office.

Remote delivery of medicines is governed by the Medicines Act 1968 and is only recommended for patients who are housebound or have difficulty in travelling to the main dispensary. All remote deliveries will need to be signed for on collection to ensure that we comply with the regulation.

Please note that when medicines leave any of the surgery’s premises and handed over to a third party, we have no further control over its destiny.

Prescriptions can be sent electronically to a pharmacy of your choice, please allow enough time for us and your chosen pharmacy to process your prescription.

If you have been given medication as a result of a hospital visit, whether as an outpatient or as a result of a stay, ensure any letters detailing any addition or change to medication are forwarded to the surgery as soon as possible. Your doctor will update your record and notify the Dispensary, who will ensure any new medication is dispensed when required.

Patients on repeat medication may be asked to see a Clinician once a year during their month of birth to review these regular medications. If eligible, you will recieve a letter the month before your birthday to invite you to make an appointment. Ensure you book this appointment to avoid unnecessary delays to further prescriptions.

Should you feel you need a review of medication at any other time please do contact us by eConsult or telephone to arrange a review with a clinician.

The review date is detailed on your repeat slip.

If you urgently require medication during surgery opening hours, contact the Dispensary, who will advise of the options available.
 
If urgent medication is required when the surgery is closed, call 111 for advice. Alternatively you may be able to request this medicine from a local pharmacy in an emergency, subject to certain conditions.

For more information and advice visit the nhs.uk website:

  Click here for the NHS Out-of-hours medicine guide.

  Click here to see Devon Pharmacy Opening times.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

As with most medical practices in North & Mid Devon we work from a limited list or ‘formulary’ of drugs and dressings. Local hospital consultants work from the same formulary.  Prescribing exclusively from this formulary means that we use drugs with which we are familiar and whose benefits, dose range and potential side effects are known.

Drugs are not excluded from the formulary on the basis of cost. New drugs are only introduced when they have been extensively tried and tested and proved to be effective and safe. Only under exceptional circumstances will we prescribe drugs not in the formulary, usually because of a recommendation from a specialist.

As part of the NHS campaign towards generic prescribing, you may notice a difference in the shape, colour or packaging of your medication. The actual medicine is exactly the same, only the company that makes it has changed. If you have any concerns about this, contact the Dispensary on 01769 580295.